Although it is helpful to see the same doctor for one episode of an illness, all patients may book an appointment with any of our doctors. Each patient does have a named accountable GP who is responsible for co-ordinating their care but it is not necessary to only consult that doctor. When you arrive for your appointment please use the automatic arrivals system or check in with the receptionist.
Contact us with Accurx
You can contact a doctor, nurse or other healthcare professional online using a website called Accurx.
Urgent appointments
Urgent appointments may be booked by contacting reception at either our Kidlington or Yarnton Surgery. Urgent same day appointments are by phone initially, but if a clinician thinks you need to be seen they will ask you to come into the surgery.
To allow us to run an efficient urgent care system, patients will be asked to attend the Kidlington Surgery for their appointment, as this is where are duty team is based.
When you phone reception to request an urgent appointment you will be asked to provide a little information about why you need to a see a doctor or nurse. This allows our receptionists to make sure your problem is dealt with by the most appropriate person in a timely manner. All our admin team are trained in privacy and confidentiality, but if you prefer not to provide any details this will be respected.
To request an urgent appointment for today during opening times:
- phone us on Kidlington Health Centre 01865 842 292 or Yarnton Surgery 01865 379 345
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on Kidlington Health Centre 01865 842 292 or Yarnton Surgery 01865 379 345
- use your NHS account (through the NHS website or NHS App)
- via Patient Access
Cancelling or changing an appointment
If you are unable to attend your appointment or no longer require this please contact us to cancel. Your appointment can then be used by another patient.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- phone us on Kidlington Health Centre 01865 842 292 or Yarnton Surgery 01865 379 345 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
You may contact reception at either our Kidlington or Yarnton Surgery to request a home visit. When requesting a home visit please phone as early in the day as possible. You will be asked to provide a little information about why you need to be seen at home so our receptionists can make sure your problem is dealt with in a timely manner.
In the majority of cases, patients will be expected to attend the surgery. This enables medicine of a good standard to be practised promptly and efficiently. It is the doctor’s decision as to when a home visit is necessary.